The practice fully supports the NHS policy on zero tolerance.

Anyone who verbally or physically abuses or threatens in any way, any member of staff, doctor or nurse, WILL BE REMOVED FROM THE PRACTICE LIST.

This includes:

• Use of foul language
• Finger pointing
• Banging on reception desks
• Shouting/raised voices
• Any behaviour which makes a staff member feel intimidated and /or uncomfortable in any way

Any comments we see on social media sites for example FACEBOOK/TWITTER will be seen as breach of our zero tolerance policy and you may be removed from the practice list.

In extreme cases we will involve the police.