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Patient Access & Accessibility
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Call 111 - When it is less urgent than 999

Useful Information

Interpreting Services

The practice believes that everyone should have equal access to our services, including those whose first language is not English. The practice provides comprehensive and professional interpreting services either over the phone or in person, including British Sign Language support. If you or members of your family or a friend need this service then please let our reception team know and they will be able to make the necessary arrangements for you.

Useful Contacts

Pontefract General Infirmary 0844 811 8110
Pinderfields General Hospital
Dewsbury Hospital
Barnsley Hospital 01226 730000
Wakefield NHS Walk-in Centre - King Street 0845 1211023
Prince of Wales Hospice 01977 708868
NHS 111 111
District Nurses - Single Point Contact 01924 327591
Health Visitors 01924 310130
Social Care Direct 0845 8503503
Carers Direct 0808 802 0202
Care Quality Commission 0300 061 6161
Cohen's Pharmacy
01977 624280
NHS Wakefield Clinical Commissioning Group 01924 213050
West Yorkshire Central Services Agency 0113 295 2596
West Yorkshire Police - Non Emergencies 101


We are committed to Wakefield’s 'Breastfeeding Welcome Scheme' and will support any woman who wishes to breastfeed their child whilst visiting the surgery. We want parents and families to feel supported to feed their babies and confident to carry on breastfeeding for as long as they choose to do so. Mothers visiting the surgery are welcomed to breastfeed their children in a welcoming and supportive environment.

Breastfeeding is welcomed in our waiting rooms and consultation rooms; however, if you prefer to feed your child in a private room, please do not hesitate to speak to one of our reception team.

Breastfeeding is the foundation of good nutrition and protects children against disease; it also supports healthy brain development. It contributes to reductions in infant mortality and increases a child’s chance of the best start in life and, in turn, leading to a future healthy life. Breastfeeding is also associated with the development of healthy attachment relationships between mothers and babies and therefore improved long term emotional and mental well-being, social development and ‘school-readiness’.

For mothers, the benefits of breastfeeding include:

  • A reduction in the risk of developing breast/ovarian cancers
  • A reduction in the risk of developing post-natal depression
  • A return to pre-pregnancy weight more quickly

No other health behaviour has such a broad-spectrum and long-lasting impact on public health.

Mothers have the legal right to breastfeed anywhere (2010 Equality Act) but many do not feel confident in doing so. If you want to find somewhere to feed your baby that provides a welcoming atmosphere then look out for the breastfeeding friendly sticker in cafes, restaurants, GP surgeries, libraries, schools, community centres and many more.

We proudly display the 'Breastfeeding Friendly' sticker/logo across all three of our sites, and all of our members of staff have completed the relevant 'Breastfeeding Awareness' training.

Free breastfeeding support and information is available for families living in Wakefield. Please contact Families and Babies on 01924 851901, 24 hours a day, or visit their website or Facebook page.

Baby Changing Facilities

Baby changing facilities are available at all three surgery sites.

Other Information

Breatfeeding Facilities

We are committed to 'Wakefield's Breastfeeding Welcome Scheme' so if you require breastfeeding facilities whilst visiting any of our surgery sites please ask at reception.

Disabled Access

Patient and public areas and toilet facilities are situated at ground level at all three surgery sites, therefore providing suitable disabled access. There is also a lift at The Grange Medical Centre main building and Kinsley Medical Centre to enable disabled patients access to the first floor areas should this be required.


We have patient car parks available at all three of our surgery sites, with designated spaces for disabled parking. The Hemsworth site can, on occasions, be extremely busy, and therefore we kindly ask that the car park be used only if necessary, in order to avoid congestion and to allow ambulance access when required.

There is ample local free parking in Hemsworth, and we would therefore ask anyone who is able to, to park locally and walk to the surgery, thereby leaving the car park for those patients with reduced and/or limited mobility. Your cooperation in helping to keep our car parks safe for both our staff and patients is very much appreciated.

Infection Prevention And Control

Ensuring strict infection prevention and control practices across all three of our surgery sites is essential in order to stop the development or further spread of infection. Both patients and staff have important roles to play in protecting themselves and others, but thorough hand washing is particularly effective.

Hands may look clean, but germs are always present; some harmful, some not. These germs are often passed from person to person either directly by hands or indirectly by equipment or general surroundings.

It is important that patients, visitors and staff regularly wash their hands. Whilst in the surgery, patients, carers and visitors are encouraged to use the available hand sanitiser for cleansing their hands, both upon arrival and when leaving the building.

Hand washing is especially important before eating and drinking and after using the toilet. If you have wound dressings, stitches, a catheter or other attachments then try not to touch them any more than is necessary, and always wash your hands afterwards. Bring only essential items with you to the surgery.

Our staff will, as appropriate, and in line with relevant risk assessments, use any necessary personal protective equipment (PPE) i.e. gloves, masks, aprons, when carrying out your treatment. This is to protect both staff and patients. Staff will always wash their hands or cleanse with hand sanitiser before and after contact with you.

The practice has robust policies in place for infection prevention and control. This includes policies on hand washing, cleaning of surgery sites and the safe and correct disposal of waste in line with current guidelines.

It is essential to maintain a high standard of hygiene on the premises and your assistance with this would be appreciated. If you have any questions or concerns regarding infection prevention and control, please contact the surgery and we will be happy to discuss any concerns with you.


As a surgery we pride ourselves on being Dementia Friendly, and we have a dedicated Dementia Champion. Being Dementia Friendly means focusing on improving inclusion and quality of life for people with dementia.

People living with dementia can find it difficult to understand signage and may require additional help to find their way. We have therefore made some small changes to the insides of our surgery buildings which we hope will help to improve the patient experience for people with dementia.

We understand that small changes can have a big impact on improving accessibility, and therefore we have erected dementia friendly signs around the waiting areas, including the toilets, and we also have a dementia friendly clock in each of the waiting rooms.

We understand that communication and understanding is often an issue for patients living with dementia, so we would encourage these patients or their relatives/carers to request a double appointment when contacting the surgery to book an appointment. We understand that giving patients this extra time may enable a better, more productive consultation.

If you would like to discuss your concerns then please do not hesitate to contact the surgery.


As a practice, we are committed to providing help and support to all current and ex-forces service personnel. This enables veterans to receive the appropriate support when needed. If you are current or ex-forces then please let us know so that we can add this information to your medical record.

No Smoking Policy

The practice operates a no smoking policy; we kindly ask patients to refrain from smoking in practice buildings and within the grounds. The use of e-cigarettes is also forbidden.

Useful Information

Do's and Don'ts For a Healthy Lifestyle

  • DO stop smoking
  • DON'T start smoking and advise your children not to start
  • DO cut down on excess calories where possible
  • DON'T eat foods with a high fat content
  • DO eat foods with a high fibre content
  • DON'T forget to keep immunisations up to date
  • DO exercise regularly
  • DON'T let stress and anxiety build up - learn about relaxation techniques
  • DO remember we are here to help you stay healthy. Our practice nurses are able to offer advice and help you in becoming healthy and maintaining a healthier lifestyle, eg dietary advice, help with stopping smoking, immunisations and well person checks

First Aid

Burns And Scalds

  • Do place the burnt area under cold running water for at least 10 minutes
  • Do cover the area with a clean dry towel
  • Do seek medical advice either in casualty or from your GP if you are worried
  • Do not put oil or cream on the burn
  • Do not prick blisters


  • Do use firm pressure with a clean cloth until the bleeding stops
  • Do raise the limb
  • Do seek medical advice either in casualty or from your GP if you are worried
  • Do dial 999 for heavy bleeding
  • Do tell the doctor when your last tetanus was
  • Do not use a tourniquet
  • Do not give the patient anything by mouth


  • Do not panic
  • Do not try to retrieve the object from the throat
  • Do turn young children upside down and hit them firmly between the shoulder blades or give a short squeeze on the tummy
  • Do several sharp squeezes in an adult, standing behind them and holding them in a hug
  • Do seek medical advice by dialling 999 if none of the above works


Sit in a chair leaning forwards with your mouth open and pinch the nose just below the bone for 10 minutes. Avoid hot drinks and hot food for 24 hours.

If symptoms persist consult your doctor.

Sprains, Strains And Torn Muscles

Remember RICE (Rest, Ice, Compression, Elevation).

Rest - especially if a weight bearing part such as the knee or ankle.
Ice - immediately, less useful as the hours pass. A bag of frozen peas moulds well to the injured part.
Compression - a firm (not too tight) supporting bandage.
Elevation - especially for leg injuries.

When the injury is over 24 hours old, warmth is better than cold. As the injury improves, gentle, non-weight bearing, loosening exercises will help. Allow full recovery before gradually returning to normal activities.


Everyone should avoid sunburn and, if prone to sunburn, wear loose fitting clothing in the sun - this is particularly important in relation to babies and children. If sunbathing, always use a sunscreen of the correct sun protection factor, re-applying at least every two hours. Be particularly careful to pay attention to sensitive areas like lips, nose, eyelids, shoulders, nipples, ears and legs. Avoid sunbathing when the sun is particularly intense eg late morning, early afternoon.
Tan gradually - don’t rush it and never stay in the sun until your skin goes red.

Insect Bites And Stings

Antihistamine tablets may be obtained from the chemist without prescription and will usually relieve most symptoms. Calamine lotion or hydrocortisone cream may also help. Note: bee stings should be scraped away rather than “plucked” in order to avoid squeezing the contents of the venom sac into the wound.

The Child With A Temperature

We are aware of how worrying it can be to have a sick child. If you are concerned about your child we will always see them the same day at the surgery. We do ask that you bring your child to the surgery rather than requesting a home visit. If wrapped up well a child will come to no harm being brought to the surgery and can usually be seen sooner. Your co-operation in this matter is greatly appreciated.

It is always wise to keep a supply of children’s paracetamol (Calpol or Disprol) at home. Paracetamol reduces a child’s temperature. Sometimes feverish children may not be able to keep the medicine down and it is useful to have some paracetamol suppositories (Alvedon) available; do ask your doctor about this. In most minor illnesses in childhood this is the only treatment required. However, if you are worried about the child or if the child fails to improve in two or three days, it is worth bringing them to the surgery for a check.


Advice to patients

The security of email

There are a number of potential risks when using email of which users should be aware.

  • Email has been likened to sending a post card. Our advice is do not put anything in an email if you are concerned about someone else seeing it.
  • There is no guarantee of delivery, or delivery time, when using email so do not use it in cases of emergency.
  • It is your responsibility to follow up with the Practice if you have not received a response to your email within a reasonable period of time.
  • If you have asked the Practice to communicate with you via email it is your responsibility to advise the Practice of any change of email address. You may withdraw your consent for the Practice to communicate with you via email at any time.
  • You should be aware that if you share your computer it may be possible for other people to be able to see emails you have sent or sites you have visited on the Internet, as your computer keeps a record of these.
  • To protect against viruses and SPAM we ask that attachments are not included within emails to the practice, unless the recipient has arranged this and is expecting to receive one. If we suspect your email contains these, we may delete it without opening to prevent a virus accessing our systems.

The Practice has a generic email account:

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