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Call 111 - When it is less urgent than 999

Useful Information

Interpreting Services

The practice believes that everyone should have equal access to our services, including those whose first language is not English. The practice provides comprehensive and professional interpreting services either over the phone or in person, including British Sign Language support. If you or members of your family or a friend need this service please let staff know and they will be able to make the necessary arrangements.

Useful Contacts

Pontefract General Infirmary 0844 811 8110
Pinderfields General Hospital
Dewsbury Hospital
Barnsley Hospital 01226 730000
Wakefield NHS Walk-in Centre - King Street 0845 1211023
Prince of Wales Hospice 01977 708868
NHS 111 111
District Nurses - Single Point Contact 01924 327591
Health Visitors 01977 653967
Social Care Direct 0845 8503503
Carers Direct 0808 802 0202
Care Quality Commission 0300 061 6161
The Grange Pharmacy 01977 624280
NHS Wakefield Clinical Commissioning Group 01924 213050
West Yorkshire Central Services Agency 0113 295 2596
West Yorkshire Police - Non Emergencies 101


The Grange, Greenview and Kinsley Medical Centres support the Wakefield’s Breastfeeding Welcome Scheme

The Wakefield Breastfeeding Welcome scheme is designed to reassure mothers that they will be able to shop and go out to eat as normal, and therefore increase the likelihood that they will choose to breastfeed.

Policy of:

The Grange, Greenview & Kinsley Medical Centres


The purpose of this policy is to create an atmosphere within which a mother is able to breastfeed comfortably and confidently when visiting establishments and to support staff with consistent and clear guidelines.

Breastfeeding is the preferred method of feeding babies. It provides significant and scientifically proven health benefits for both child and mother, and these benefits increase the longer that breastfeeding continues.

Babies have small stomachs and digest breast milk very quickly. It is important to feed them when they ask for it.

Crying, hungry babies and toddlers will usually very quickly calm down and become quiet when offered a breastfeed, which is beneficial to your other customers.

Some mothers choose not to breastfeed because they are worried about being able to breastfeed in public. The Breastfeeding Welcome scheme encourages mothers to feel comfortable about breastfeeding in public, knowing that they will be supported by the establishment even if another customer makes a complaint.

Breastfeeding mothers are protected in law. It is unlawful to stop a mother from breastfeeding her child.

Guidelines Given to our Staff

Breastfeeding mothers who visit our surgeries should be supported by:

Staff responding positively, if appropriate and possible. Breastfeeding mothers really appreciate a glass of water being brought without asking as many mums get extremely thirsty when they sit down to feed.

We will display the Breastfeeding Welcome window sticker on the main entrance to each surgery site

Supporting the breastfeeding mother. If another person complains, advise them of the Breastfeeding Welcome scheme (and, if you wish, the law protecting breastfeeding mothers) and if appropriate offer the complainant another seat. Remember, it is the complainant that should be offered another seat, the mother should not be asked to move.

ONLY if requested and if possible, provide the mother with an area where she may breastfeed in private or without being disturbed (NOT a toilet or an area near a toilet). Do not offer as this may be interpreted as you requesting that the mother does not breastfeed in public. It is not always possible to offer a private area, but an idea might include a corner of the surgery where the mother can turn away from the room.

Treat a breastfeeding woman as you would any other customer.

Did you know?

Breastfeeding provides babies and toddlers with the optimum food for their growth and development. It is recommended that all babies receive nothing but breast milk for the first 6 months of their lives, and then breastfeeding should be continued alongside solids until the child is 2 years old or more. Babies who receive only breastmilk are less likely to develop infections like gastro-intestinal and respiratory conditions. Older babies and toddlers who continue to receive breastmilk also have these very significant health benefits.

Babies who are not breastfed have an increased chance of:

Diarrhoea and vomiting and having to go to hospital as a result
Chest infections and having to go into hospital as a result
Ear infections and glue ear
Being obese which means they are more likely to develop type 2 diabetes and other illnesses later in life
Developing eczema and asthma

Breastfeeding is good news for mums as:

It significantly lowers the risk of mum getting breast and ovarian cancer
It saves money – formula feeding costs around £450 - £500 a year
It helps some mums lose their pregnancy weight more easily

If you would like to know more about the real benefits of breastfeeding then you may like to look at the UK Baby Friendly UNICEF website:

Local breastfeeding support:

Little Angels’ 24 hour helpline: 01924 851901
Little Angels’ website:
NCT’s breastfeeding line: 0300 330 0700 – open from 8.00am to 10.00pm 7 days a week.
Association of Breastfeeding Mothers breastfeeding line: 0300 330 5453 – 9.30am to 10.30pm or email
Breastfeeding Network – Drugs in Breastmilk Helpline – really useful if you need to take a medicine and you don’t know if it’s okay while breastfeeding: 0300 330 5469

Our Surgery commits to:

Displaying the supplied “Breastfeeding Welcome” stickers on each entrance to the premises

Ensuring that all staff are provided with the “Guidelines for Staff” information above and that this is displayed in a staff area

Displaying the “Breastfeeding Welcome” policy, preferably in a customer area but as a minimum in a staff area

Supporting the right for mothers to breastfeed within our premises by encouraging all staff to follow the “Guidelines for Staff”

And agrees to our surgery details being promoted on:

The NHS’s maternity and breastfeeding website

Wakefield NCT’s website (

Wakefield Breastfeeding Welcome Facebook Group

Other Information

Breatfeeding Facilities

We are committed to 'Wakefield's Breastfeeding Welcome Scheme' so if you require breastfeeding facilities whilst visiting any of our surgery sites please ask at reception.

Disabled Access

Patient and public areas are situated at ground level at all three surgery sites, therefore providing suitable disabled access. Toilet facilities for the disabled are available at all surgery sites. There is also a lift at The Grange Medical Centre main building and Kinsley Medical Centre to enable disabled patients access to the first floor areas should this be required.


Parking is available at all three surgery sites with designated spaces for disabled parking. The Hemsworth site can on occasions be extremely busy, therefore we kindly ask that the car park be used only if necessary, in order to avoid congestion and to allow ambulance access when required.

Infection Prevention And Control

The practice has robust policies in place for infection prevention and control. This includes policies on hand washing, cleaning of the surgery sites and correct disposal of waste in line with current guidelines.

We would ask that you use the hand gel dispensers that are available in the entrance areas of the 3 surgery sites and also make use of the waste bins provided for any rubbish you may wish to dispose of.


As a surgery we are working towards being Dementia Friendly and have Dementia Champion plus over 95% of our staff trained. Being Dementia Friendly focuses on improving inclusion and quality of life for people with dementia.

No Smoking Policy

The practice operates a no smoking policy and we kindly ask patients to refrain from smoking in practice buildings and within the grounds.

Useful Information

Do's and Don'ts For a Healthy Lifestyle

  • DO stop smoking
  • DON'T start smoking and advise your children not to start
  • DO cut down on excess calories where possible
  • DON'T eat foods with a high fat content
  • DO eat foods with a high fibre content
  • DON'T forget to keep immunisations up to date
  • DO exercise regularly
  • DON'T let stress and anxiety build up - learn about relaxation techniques
  • DO remember we are here to help you stay healthy. Our practice nurses are able to offer advice and help you in becoming healthy and maintaining a healthier lifestyle, eg dietary advice, help with stopping smoking, immunisations and well person checks

First Aid

Burns And Scalds

  • Do place the burnt area under cold running water for at least 10 minutes
  • Do cover the area with a clean dry towel
  • Do seek medical advice either in casualty or from your GP if you are worried
  • Do not put oil or cream on the burn
  • Do not prick blisters


  • Do use firm pressure with a clean cloth until the bleeding stops
  • Do raise the limb
  • Do seek medical advice either in casualty or from your GP if you are worried
  • Do dial 999 for heavy bleeding
  • Do tell the doctor when your last tetanus was
  • Do not use a tourniquet
  • Do not give the patient anything by mouth


  • Do not panic
  • Do not try to retrieve the object from the throat
  • Do turn young children upside down and hit them firmly between the shoulder blades or give a short squeeze on the tummy
  • Do several sharp squeezes in an adult, standing behind them and holding them in a hug
  • Do seek medical advice by dialling 999 if none of the above works


Sit in a chair leaning forwards with your mouth open and pinch the nose just below the bone for 10 minutes. Avoid hot drinks and hot food for 24 hours.

If symptoms persist consult your doctor.

Sprains, Strains And Torn Muscles

Remember RICE (Rest, Ice, Compression, Elevation).

Rest - especially if a weight bearing part such as the knee or ankle.
Ice - immediately, less useful as the hours pass. A bag of frozen peas moulds well to the injured part.
Compression - a firm (not too tight) supporting bandage.
Elevation - especially for leg injuries.

When the injury is over 24 hours old, warmth is better than cold. As the injury improves, gentle, non-weight bearing, loosening exercises will help. Allow full recovery before gradually returning to normal activities.


Everyone should avoid sunburn and, if prone to sunburn, wear loose fitting clothing in the sun - this is particularly important in relation to babies and children. If sunbathing, always use a sunscreen of the correct sun protection factor, re-applying at least every two hours. Be particularly careful to pay attention to sensitive areas like lips, nose, eyelids, shoulders, nipples, ears and legs. Avoid sunbathing when the sun is particularly intense eg late morning, early afternoon.
Tan gradually - don’t rush it and never stay in the sun until your skin goes red.

Insect Bites And Stings

Antihistamine tablets may be obtained from the chemist without prescription and will usually relieve most symptoms. Calamine lotion or hydrocortisone cream may also help. Note: bee stings should be scraped away rather than “plucked” in order to avoid squeezing the contents of the venom sac into the wound.

The Child With A Temperature

We are aware of how worrying it can be to have a sick child. If you are concerned about your child we will always see them the same day at the surgery. We do ask that you bring your child to the surgery rather than requesting a home visit. If wrapped up well a child will come to no harm being brought to the surgery and can usually be seen sooner. Your co-operation in this matter is greatly appreciated.

It is always wise to keep a supply of children’s paracetamol (Calpol or Disprol) at home. Paracetamol reduces a child’s temperature. Sometimes feverish children may not be able to keep the medicine down and it is useful to have some paracetamol suppositories (Alvedon) available; do ask your doctor about this. In most minor illnesses in childhood this is the only treatment required. However, if you are worried about the child or if the child fails to improve in two or three days, it is worth bringing them to the surgery for a check.

What to do in time of Bereavement

If Death Occurs At Home:

1. Telephone the doctor. He will visit to confirm that death has taken place.
2. Contact the funeral director.

If Death Occurs In Hospital:

1. Contact funeral directors to inform them that their services will be required.
2. Collect the doctor’s death certificate from hospital.

In All Cases Of Death:

3. Take certificates to the registrar’s office for the area in which the death took place.
Also take the deceased’s medical card if available and birth certificate.
4. Take the green form to the funeral director who will take over responsibility for
arranging the funeral.


Advice to patients

The security of email

There are a number of potential risks when using email of which users should be aware.

  • Email has been likened to sending a post card. Our advice is do not put anything in an email if you are concerned about someone else seeing it.
  • There is no guarantee of delivery, or delivery time, when using email so do not use it in cases of emergency.
  • It is your responsibility to follow up with the Practice if you have not received a response to your email within a reasonable period of time.
  • If you have asked the Practice to communicate with you via email it is your responsibility to advise the Practice of any change of email address. You may withdraw your consent for the Practice to communicate with you via email at any time.
  • You should be aware that if you share your computer it may be possible for other people to be able to see emails you have sent or sites you have visited on the Internet, as your computer keeps a record of these.
  • To protect against viruses and SPAM we ask that attachments are not included within emails to the practice, unless the recipient has arranged this and is expecting to receive one. If we suspect your email contains these, we may delete it without opening to prevent a virus accessing our systems.

The Practice has a generic email account:

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