MAKE AN APPOINTMENT
Appointments can be booked over the telephone, in person or through online access. Appointments can be made at any surgery site since all the systems, telephone and appointment booking systems are linked.
To make an appointment by phone, please telephone 01977 610009 and press option 1.
To book an appointment online, click here to login to Systmonline.
Please click here to download forms to apply for your secure online user name and password.
All patients have a right to express a preference of practitioner, so please tell the receptionist if you would prefer to see a particular GP or healthcare professional and we will do our best to oblige. This, however, may not always be possible and if that were to be the case, then an explanation would be offered.
Please try to give as much notice as possible for routine appointments. If the matter is a medical emergency and cannot wait, please tell the receptionist and she will try to fit you in, but it may be necessary to wait and you may not be able to see the doctor of your choice.
Please note appointments with the Healthcare Support Workers and Practice nurses are bookable up to several weeks in advance – please make the receptionist aware of what your appointment is for and they will advise whether your appointment can be pre-booked.
Please remember that at all times one appointment is for one person.
Upon arrival for their appointment, patients will find ‘touch screen’ systems at all three surgery sites. Please use the screens since this helps to ease congestion at the reception desk.
Before we begin examination or treatment we need your consent, or your parents’ consent if you are under 16. This can be given in a number of ways. It may be given by a signature on a document if, say, some sort of invasive procedure is to be carried out, for example a minor surgery procedure. It may be verbal, for example if a GP or nurse asks if he can look at your leg injury. However, it may also be implied. This means that you do not specifically give your consent, but your actions, for example by rolling up your sleeve for a blood test, states that you are happy to have the GP or nurse carry out their work.
It is your right to withhold consent, particularly if you are unhappy about any part of the procedure. Please let a GP or nurse know if you are unhappy and do not consent to being examined or treated, or if you require further clarification first. Your consent must be informed. That means you must understand clearly what the procedure entails and how it will affect you. If you are in any doubt please ask.
For further information about consent please take a copy of our leaflet, Consent – It's Up To You, from the waiting area or enquire at reception.
It is practice policy to respect the privacy and dignity of our patients. If you would like a chaperone to be present during a physical examination / consultation, or if you would prefer to be examined by a health professional of the same gender as yourself, please let us know and we will do our best to comply with your wishes.
CANCEL AN APPOINTMENT
If you are unable to keep your appointment, we do appreciate your letting us know as soon as possible so that another patient can be offered that time.
To do this you can;
- Send a text message with your name, date of birth and brief details to 0782 660 5897
- Through our automated telephone system ringing 01977 610009 option 1 and then option 1 again
- Through our website using the online facilities, please click here to login to Systmonline. You will need a unique user name and password to use Systmonline - please speak to a receptionist for more details.